Shipping policy

 

Orders:

Once you’ve hit the ‘place order’ button, we are unable to make any changes to your order. This includes changing the item/color, delivery/billing address, adding items, and/or shipping method. If your order has already shipped, it cannot be cancelled. Please consider exchanging or returning it. For international customers, please note that customs and duty costs are not included in your order, and you are responsible for paying these associated fees.

Order Rejection:

BRIMA LLC reserves the right to reject or cancel order fulfillment on the BRIMA website. We may choose not to accept your order for various reasons, such as the product being out of stock, incorrect or unverifiable billing information, suspicion of fraudulent activity, inability to deliver to the address provided, or errors in pricing or other website information.

Processing Times:

Our normal processing time is 2-3 business days. During holiday seasons and releases, there may be delays. Please allow 4-6 business days for processing during these times. Once your order is placed, you will receive a confirmation email. A shipping confirmation email will be sent once your order has been shipped.

Shipping:

After receiving your shipping confirmation, please allow up to 24 hours for your tracking details to update. If your tracking details do not update within 48 hours after dispatch, please check your promotions/spam/junk folder. Before shipping your order, we may conduct checks on your details, including address and payment verification. Orders found to be made under fraudulent pretenses will be investigated and cancelled. In-person pickup is not available.

Incorrect Shipping Information:

If a package is returned due to incorrect shipping information provided by the customer, the customer will be responsible for the return shipping cost and the redelivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by the customer. No refund will be provided if any part of the address is incorrect.

Lost/Stolen or Damaged Packages:

We are not responsible for lost or stolen packages. Please ensure that the correct address is provided at the time of placing the order. If tracking shows that a package was delivered but you have not received it, contact the delivery carrier to file a claim.

If your package arrives and the product is damaged, please immediately send us an email at brima1@shopbrima.com with your order number, details of the damaged item, a description, and photographic evidence. Please do not return any damaged goods unless instructed by a member of our support team, as it may result in a longer resolution time. Claims for packages arriving damaged must be made within 7 calendar days of the delivery date. We cannot process a refund, credit, or replacement without verified proof of damage by a member of our support team. Once we have received the necessary information, we will work quickly and efficiently to rectify the problem.